Last updated: August 26, 2026
This page explains where we deliver, how long each type of order takes, and what to do when something goes wrong in transit. Read it alongside our Refund & Returns Policy.
Where we deliver. We ship to residential and business addresses in the contiguous 48 states. We do not currently deliver mattresses, adjustable bases, bed frames or foundations to Alaska, Hawaii, US territories, PO boxes, or APO/FPO addresses. If you are unsure whether your address can be served — narrow access, upper-floor apartment with no lift, or a rural freight route — email us before ordering and we will check it.
Delivery charges. Standard delivery is free on every order, with no minimum spend. That applies to boxed mattresses and to freight items alike. Any additional charge, such as a re-delivery after a missed freight appointment, is shown to you in writing before it is applied.
Dispatch. Orders are picked Monday to Friday, excluding US public holidays. In-stock items leave the warehouse within 1–3 business days. You receive an order confirmation at checkout and a tracking email once the parcel or pallet is collected by the carrier.
Boxed mattresses. Mattresses are compressed, rolled and boxed, then sent by standard ground carrier to your door. Typical transit time is 3–7 business days after dispatch. The carton is heavy but manageable; a second pair of hands makes positioning it easier. Move the box to the room you want before opening it, place it on the base, then cut the plastic wrapping carefully — a boxcutter pushed too deep will damage the mattress cover.
Expansion. Most mattresses reach their full height within 24 hours, and some take up to 48. A temporary odour when a compressed mattress is first opened is normal and usually clears within a few days in a ventilated room. Neither of these is a defect.
Adjustable bases, frames and foundations. These travel by freight carrier. The carrier telephones you to book a delivery window, generally 5–12 business days after dispatch. Delivery is curbside unless the carrier states otherwise; we do not provide in-home setup, assembly, or removal of your old mattress. Someone aged 18 or over must be present to receive and sign for a freight delivery.
Inspect freight on arrival. Before signing the delivery receipt, look over the packaging. If you can see damage, write it on the receipt and photograph it. That note is what lets us claim against the carrier and replace the item quickly.
Tracking. A tracking number is emailed once your order ships. Tracking can take up to 24 hours to start updating. If it has shown no movement for several days, or a freight carrier has not called to schedule within the expected window, email us and we will chase it.
Address accuracy. Please check your delivery address at checkout. We cannot take responsibility for delays or returns caused by an incorrect or incomplete address, and re-shipping in those circumstances may incur a charge. Contact us immediately if you spot a mistake — we can usually correct it before dispatch.
Lost or damaged shipments. If your order does not arrive, or arrives damaged, email us within 7 days of the delivery date or the expected delivery date with your order number and, for damage, photographs. We will open a carrier investigation and arrange a replacement or refund.
Delivery estimates are estimates. Weather, carrier backlogs and events outside our control can extend transit times. We will keep you informed if we learn of a delay.
Contact us. Sleep Mattresses, 12 Superior Ave, Dracut, MA 01826, USA. Email: support@sleepmattresses.shop. Phone: 906-450-2387.