Last updated: August 26, 2026
This page explains the 100-night sleep trial, standard returns, restocking charges, warranty claims and how refunds are paid. Read it before ordering — everything below also appears in shorter form on the home page, and this page is the version that governs.
The 100-night sleep trial (mattresses only)
Every mattress we sell comes with a 100-night sleep trial. Two dates matter. First, you need to keep the mattress at least 21 nights before you can start a trial return; a new sleep surface almost always feels different for the first few weeks. Second, your request must reach us on or before night 100, counted from the day the mattress is delivered.
To begin, email support@sleepmattresses.shop with your order number and delivery date. We reply with written confirmation and arrange collection or removal of the mattress at no charge to you. Once collection is complete we refund the full purchase price of the mattress, with no restocking fee, to the payment method you used.
The trial is limited to one return per household per mattress size. It does not cover mattresses that are stained, soiled, burned, torn or damaged beyond ordinary use, and it does not apply to orders delivered outside the contiguous 48 states. Using a mattress protector is strongly recommended for this reason. Adjustable bases, bed frames, foundations, toppers, pillows and bedding are not covered by the trial — they follow the standard return rules below.
Standard 30-day returns
Adjustable bases, bed frames and foundations. Returnable within 30 days of delivery, unused and repacked in the original carton with all fittings and hardware. A 10% restocking fee applies to cover freight handling, and you are responsible for return freight unless the item was faulty or we sent the wrong product. Keep the packaging until you are certain you are keeping the item; we cannot accept freight returns without it.
Toppers, pillows, protectors and bedding. Returnable within 30 days of delivery only while still sealed in their original packaging. Once the seal is broken these items cannot be resold and are non-returnable for hygiene reasons. Return shipping on sealed items is paid by you unless the item arrived damaged or incorrect.
Clearance and final-sale items are sold as described and are not returnable. Anything excluded is marked on its product page.
Faulty, damaged or incorrect items
If your order arrives damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and photographs of the item and its packaging. For freight deliveries, also note any visible damage on the carrier’s delivery receipt before signing. We will arrange a replacement, a repair or a full refund, including any return transport, at no cost to you. This is handled as a fault and does not use up your sleep trial.
Warranty
Mattresses are warranted for 10 years, adjustable bases, frames and foundations for 3 years, and toppers, pillows, protectors and bedding for 1 year, against defects in materials and workmanship under normal household use. Warranty cover requires the mattress to have been supported by an appropriate base or slats spaced no more than 3 inches apart. Normal softening of foam, comfort preference changes, damage from misuse, and stains or fluid damage are not defects. Send your order number, a description and photographs to start a claim.
How refunds are paid
Refunds are issued to the original payment method once the return is collected or received and inspected. We email you when the refund is approved. Banks usually post funds within 5–10 business days. If nothing has arrived after 10 business days, contact your bank first, then email us and we will trace it. We do not issue store credit in place of a refund unless you ask for it.
Exchanges. The quickest route is to return the original item under the rules above and place a fresh order for the replacement.
Contact us. Sleep Mattresses, 12 Superior Ave, Dracut, MA 01826, USA. Email: support@sleepmattresses.shop. Phone: 906-450-2387.